Legal & Policies

Returns & Refunds Policy

Return period

You have the right to return your jeans within 30 days of receiving your order. This period begins on the day you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

Condition of returns

Returned items must be:

We reserve the right to refuse a refund if the item does not meet these conditions. Please ensure items are packaged securely to prevent damage during return transit.

How to make a return

Before sending any item back, please notify us by email at: info@121-jeans.com

Include your order number and reason for return. After receiving our confirmation and return instructions, send the item to the return address we provide.

Return shipping costs

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit. Please retain your proof of postage.

Refunds

Once we receive and inspect the returned item and confirm it is in original condition, we will process your refund.

Processing time: Refunds will be issued within 14 days of receiving the returned product to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different size, colour, or model, please place a new order through our website. You can return your original item for a refund according to the policy above.

Shipping Policy

Orders are typically processed within 1-3 business days (Monday-Friday, excluding public holidays) after payment confirmation. You will receive an email notification with tracking information once your order has shipped.

We offer free shipping within Finland for orders of 50 euros or more and within EU for orders of 200 euros or more. For international shipping please contact us. Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package’s journey directly on the carrier’s website.

Customs & Duties (Non-EU Orders)

For orders shipped outside the European Union, please be aware that you may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Terms & Conditions

These terms and conditions outline the rules and regulations for the use of 121-Jeans’ Website, located at www.121-jeans.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use 121-jeans.com if you do not agree to take all of the terms and conditions stated on this page.

1. Intellectual Property Rights

Unless otherwise stated, 121-Jeans and/or its licensors own the intellectual property rights for all material on 121-jeans.com. All intellectual property rights are reserved. You may access this from 121-jeans.com for your own personal use subjected to restrictions set in these terms and conditions.

2. Products

All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide orders. We try to ensure that all details, descriptions, and prices of products appearing on the website are accurate, but errors may occur.

3. Pricing and Payment

All prices are listed in Euros (€) and include Finnish VAT (Value Added Tax) where applicable. We accept various payment methods as indicated on our website. By placing an order, you confirm that the payment details provided are valid and correct.

4. Ordering Process

Once an order is placed, you will receive an order confirmation email. This email is an acknowledgement that we have received your order, but does not constitute acceptance of your order. A contract between us will be formed when we send you an email confirmation that the goods have been dispatched.

5. Limitation of Liability

121-Jeans will not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if 121-Jeans has been advised of the possibility of such damages.

6. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Finland and the European Union, and you irrevocably submit to the exclusive jurisdiction of the courts in Finland.

Privacy Policy

Your privacy is important to us. This Privacy Policy describes how 121-Jeans collects, uses, and discloses your Personal Information when you visit or make a purchase from 121-jeans.com.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

2. How We Use Your Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you. For example:

4. Your Rights (GDPR)

If you are a resident of the EEA or UK, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

5. Cookies

We use cookies to enhance your experience on our site, track shopping cart contents, and remember your preferences. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@121-jeans.com.